Help centre

Frequently asked questions

Everything in one place — our 100% PVC-free media, sustainability, ordering, samples, installation and enquiries. We are a media manufacturer, not a digital printing company.

31 answers across 9 subjects

About Faze 3 SMS

What does Faze 3 SMS do?

We manufacture and supply 100% PVC-free printable media — wallcoverings and posters, fabrics, and graphic display board — for designers, print providers, retailers and brands.

About us
Are you a digital printing company?

No. We are a media manufacturer, not a digital printing company. We make the substrates that print providers run on their own presses, so you keep your printing relationships and we supply the media.

Who do you supply?

Print service providers, wide-format printers, signage companies, interior designers, architects, retailers and brand owners — both for one-off projects and for ongoing supply.

Can I see the material in person?

Yes. We send samples so you can print your own file on your own press, and we can book a virtual demo to walk you through the ranges on a call.

Request samples

Sustainability & 100% PVC-free

What does 100% PVC-free actually mean?

None of our media contains polyvinyl chloride. Our products are crafted from sustainable, recyclable and 100% PVC-free materials, ensuring minimal environmental impact without compromising on quality or durability.

Sustainability
Are your wallcoverings and signboards safe for indoor use?

Yes, our products are made using non-toxic, VOC-free materials, making them safe for indoor environments, including homes, offices, and educational spaces.

Is the material recyclable?

Our media is designed to be recyclable and to reduce landfill waste at end of life, which is a core reason our customers move away from PVC-based substrates.

Sustainability

Wallcoverings & posters

Which wallcovering options do you make?

Peel and stick (repositionable self-adhesive), clay-coated for rich colour reproduction, and smooth nonwoven for durable commercial installations.

PVC-Free Wallcovers & Poster
What is the difference between peel and stick and nonwoven?

Peel and stick carries its own repositionable adhesive and is ideal for quick or temporary installs. Smooth nonwoven is a paste-the-wall substrate built for high-traffic, longer-life commercial spaces.

Peel and Stick
Can I customize the design, size, or color of the wallcovering or signboard?

Absolutely! We offer full customization options for design, size, and color to meet your unique specifications and aesthetic preferences.

Fabrics

What are Faze 3 SMS Fabrics?

Our premium Faze 3 SMS fabrics are made from responsibly sourced and recycled fibers, making them suitable for a wide range of residential and commercial applications as well as eco-sensitive projects.

Fabrics
Are custom Faze 3 SMS fabrics available?

Yes! We offer fully customizable Faze 3 SMS fabrics in a variety of textures, finishes, colors, and patterns to match your design vision, project requirements, or brand identity.

How long do Faze 3 SMS fabrics last?

With proper handling and maintenance, our Faze 3 SMS fabrics are durable and long-lasting, retaining their texture, color, and strength for years—even in high-traffic or commercial applications.

Can I install or handle Faze 3 SMS fabrics myself?

Absolutely. Faze 3 SMS fabrics are user-friendly, lightweight, and versatile, suitable for DIY projects or professional installation with standard tools and techniques.

Graphic Display Board & signage

What is Graphic Display Board used for?

It is a sustainable, paper-based rigid board for retail displays, point of purchase, exhibition graphics and indoor signage — a PVC-free alternative to foam and plastic boards.

Graphic Display Board & Signage
What types of materials are used in your eco-friendly wallcoverings and signboards?

Our products are crafted from sustainable, recyclable, and 100% PVC-free materials, ensuring minimal environmental impact without compromising on quality or durability.

Is the board suitable for outdoor use?

Our display board is designed primarily for indoor and short-term sheltered applications. Tell us about the installation and we will recommend the right media for the environment.

Ordering

What is the typical lead time for ordering and receiving products?

The lead time depends on the customization and quantity required, but standard orders typically ship within 2-3 weeks. For custom orders, our team will provide an estimated delivery date at the time of order.

Is there a minimum order?

Minimums vary by range and roll width. Send us the project details and we will confirm the smallest practical quantity along with pricing.

Ask about an order
How do I get a price?

Choose "Pricing / quote" on the enquiry form, tell us the product, quantity and destination, and our team responds within 3-4 business days.

Request a quote

Samples & lead times

Can I get samples before ordering?

Yes. Select "Samples request" on the enquiry form and name the ranges you would like to handle, and we will arrange swatches.

Request samples
How quickly do you reply to enquiries?

We contact you within 3-4 business days, and every enquiry gets a reference you can use to check progress.

Track an enquiry

Installation & care

How easy is it to install and maintain your wallcoverings and eco signboards?

Our wallcoverings and signboards are designed for easy installation and require minimal maintenance. Detailed instructions and tools are provided to ensure a hassle-free setup and long-lasting look.

How should the surface be prepared?

Ensure surfaces or frameworks are clean, dry and smooth before installation, and handle the media carefully to avoid stretching or damage while cutting and mounting.

How do I clean the material?

Gently clean with a damp cloth or mild detergent; avoid harsh chemicals or abrasive scrubbing to preserve color and texture.

Account & enquiries

Do I need an account to contact you?

No. Anyone can send an enquiry and look it up later using the reference and email address. An account simply keeps all of your enquiries and their updates in one place.

Track an enquiry
Why is my new account waiting for approval?

Accounts are reviewed by our team before access is granted, which keeps trade information with genuine trade customers. You will be able to sign in once approved.

How do I report a problem with the website?

Choose "Website problem" on the enquiry form and paste the page or link where you saw the issue.

Report a website problem
Can I add Faze 3 SMS to my phone's home screen?

Yes. On an iPhone or iPad, open the site in Safari, tap the Share button and choose "Add to Home Screen". On Android, open the Chrome menu and choose "Add to Home screen" or "Install app". It then opens with our icon, full screen, without the browser bar.

Step-by-step instructions
Do I need to download anything from an app store?

No. There is no app store listing and no installer. Adding the site to your home screen saves the website itself to your device, so it is always the current version.

Install the site as an app
Where can I read your terms?

Our order acceptance and invoice terms are published in full on the terms page.

Terms & Conditions

Still have a question?

Tell us about your project or pick the product you are interested in — we reply within 3-4 business days.

Send an enquiry

Speak with Our Team

Tell us about your project and we will contact you within 3-4 business days.

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